The shortest distance between a user issue and a shipped fix.
The Flare loop
From a user issue to a shipped fix,
with no stops between.
Capture the context the moment it happens. Understand it on arrival. Hand it to a coding agent or to your team. Close the loop with the customer when it ships.
Selected capabilities
Stale token causes /auth refresh to 401 on Safari iOS
Refresh hits /auth/refresh with an expired access token instead of the refresh token. Likely regression in useSession.ts.
- Rage clicks · /pricing47
- Dead click · upgrade CTA31
- Refresh loop · /dashboard22
- Abandoned · /checkout step 314
The workflow
One intelligent loop, from first report to shipped fix.
A drop-in widget records the screen, the network, the console, the device, and the tenant the moment the user hits the issue.
Each report becomes a structured ticket: title, summary, severity, repro, likely cause, suggested owner.
Through MCP, your coding agent reads the ticket, inspects the evidence, proposes the fix, and links the PR.
A tenant-scoped agent that answers product-quality questions in plain English with citations from your own data.
Stale token causes /auth refresh to 401 on Safari iOS
Refresh hits /auth/refresh with an expired access token instead of the refresh token. Likely regression in useSession.ts.
MCP native. Your tools and Flare.ai speak the same language.
Model Context Protocol
Flare.ai is an MCP server. Your LLM has structured access to tickets, evidence, and AI suggestions without raw credentials.
Typed tools, every call
Triage, dedup, replay summaries, and Ask Flare.ai queries use tenant-scoped tools with audited inputs and outputs. No hallucinations, no data leaks.
Your AI, your rules
Bring Claude, Gemini, or your own model. Flare.ai's MCP interface stays the same. You control the LLM and the data access.
Product issues carry production data. Redacted, isolated, and audited — by default.
Isolated by tenant, by design
Organization, workspace, and project boundaries are enforced in the database, not in application code. Cross-tenant access is structurally impossible.
Redacted before it leaves the user
Tokens, headers, masked inputs, and sensitive form values are stripped client-side. Evidence is privacy-aware before it ever reaches our servers.
AI you can audit
Every AI capability runs through typed, tenant-scoped tools. Inputs, outputs, citations, and tool calls are logged and reviewable by your admins.
Access scoped to the role
Sign in with Google. SDK keys are publishable, origin-locked, and revocable per project. Service credentials never leave the server.
FAQ
Your questions, answered.
A drop-in script tag and a project key. Most teams capture their first ticket within an hour of signup.
Get started
Put one product issue
through the loop.
Spin up your first project, drop the SDK into one route, and watch a real issue land with full evidence — ready for your team or your agent.